Privacy Policy

1. Our Story

MHF Hydraulic & Pneumatics is a New Delhi-based manufacturer and supplier of high-quality hydraulic fittings, valves, clamps, and industrial components since 2014. We operate under the brand MHF and are led by Mr. Naveen Gola (Director).

2. Information We Collect

We only collect information necessary to serve you better:

• Contact Information: Name, email, phone number, company name (when you fill contact forms or request quotes).
• Inquiry Details: Product interest (e.g., Needle Valve, Dowty Seal, PVC Clamp), quantity, or specifications.
• Technical Data: IP address, browser type, and pages visited (automatically via server logs).

We do NOT collect: Payment details, passwords, or sensitive personal data.

3. How We Use Your Information

Your data is used only for legitimate business purposes:

• Respond to your inquiries and provide product quotes.
• Process orders and coordinate delivery.
• Improve our website and customer experience.
• Comply with legal obligations (e.g., tax, audit).

We never send marketing emails without your consent.

4. Sharing Your Information

We do not sell or rent your data. We may share it only with:

• Respond to your inquiries and provide product quotes.
• Process orders and coordinate delivery.
• Improve our website and customer experience.
• Comply with legal obligations (e.g., tax, audit).

5. Data Security

We protect your data with:

• SSL encryption on our website.
• Secure servers and access controls.
• Regular security audits.

While we take all reasonable steps, no system is 100% secure. We act swiftly in case of any breach.

6. Data Retention

We keep your data only as long as needed:

• Inquiry data: 2 years (for follow-ups).
• Order data: 7 years (for tax/legal compliance).
• After this, data is securely deleted or anonymized.

7. Cookies & Tracking

Our website uses only essential cookies to:

• Keep the site running smoothly.
• Remember your preferences (e.g., language).
• After this, data is securely deleted or anonymized.

No third-party analytics or advertising cookies. You can disable cookies in your browser anytime.

8. Your Rights (Under DPDP Act, 2023)

You have the right to:

• Access your data.
• Correct inaccurate information.
• Request deletion (if no longer needed).
• Withdraw consent (for future communications).

Submit requests via email — we’ll respond within 30 days.

9. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy. Changes will be posted here with the updated Effective Date. Continued use of our site means you accept the changes.